Vendor Operations Manager
Core
Manage operational service compliance and performance for vendor-sourced IT services within the Department of Communities and Justice.
Role type
Vendor Operations Manager (IT Services)
Builds
Vendor service delivery and compliance frameworks for IT infrastructure and digital services
Domain
Public Sector / Government / Information Technology
Deliverable
client delivery
Required skills
vendor management, service level agreement (SLA) monitoring, proposal review, compliance audit planning, service costing model maintenance, stakeholder communication
Preferred skills
tertiary qualifications in related discipline, experience in vendor/supplier management, commitment to professional development
Technologies
none stated
Responsibilities
Act as single point of operational escalation for vendors and internal clients; Monitor supplier performance against SLAs; Facilitate prioritization for non-catalogue item requests; Review vendor proposals and statements of works; Develop compliance audit plans and lead service reviews; Maintain service costing models to manage budgets and optimize costs