Technical Support Engineer
Core
Resolve complex Web3, infrastructure, and integration issues for customers in a high-scale blockchain environment.
Role type
Senior Technical Support Engineer (Web3/Infrastructure)
Builds
Customer support resolution, documentation, automation scripts, and feedback loops for engineering teams.
Domain
Web3, Blockchain, Cloud Infrastructure
Deliverable
client delivery
Required skills
Linux administration, Python/Go/Ruby/Bash scripting, DNS/TCP/SSL/HTTP protocols, Ethereum JSON-RPC, Terraform, debugging, CLI tools, proactive monitoring
Preferred skills
Ansible, Salt, Puppet, Chef, billing support
Technologies
Linux, Python, Go, Ruby, Bash, Terraform, Ansible, Ethereum JSON-RPC, Stripe
Responsibilities
Triage and debug customer-reported problems using logs and CLI tools; Investigate issues involving custom software, third-party tooling, and blockchain infrastructure; Document technical findings and reproduction steps for engineering teams; Develop and improve scripts and automation to reduce manual effort; Handle customer account and billing-related support needs; Proactively identify and address complex technical problems before they affect multiple customers.
Seniority
Mid-level, hands-on IC