Driver Operations Associate
Core
Manage driver scheduling, training, and administrative operations for a logistics delivery platform.
Role type
Operations Associate (Driver Support)
Builds
On-demand delivery and moving services
Domain
Logistics / Transportation
Deliverable
product features
Required skills
Scheduling, Driver training, Data management, Reporting, Customer service, Process adherence
Preferred skills
Driver/community management experience, Field team recruitment experience
Technologies
Internal platform tools
Responsibilities
Manage and execute vehicle change procedures, Address and resolve account-related inquiries, Maintain accurate records of administrative activities, Prepare regular reports on administrative activities, Oversee the distribution of bags to drivers, Assist drivers with walk-in enquiries, Conduct training sessions for drivers on platform usage, Educate drivers on service quality standards, Collect feedback from drivers regarding the platform
