Driver Operations Associate - Driver Assistance
Core
Provide daily face-to-face assistance and resolve high-priority driver cases including safety violations at a driver hub.
Role type
Senior IC driver operations associate
Builds
Driver support and case resolution for a global on-demand delivery platform
Domain
Logistics / On-demand delivery
Deliverable
dashboards & analysis
Required skills
Verbal communication, empathy, case management, data pattern identification, dashboard usage, CRM tools proficiency, Microsoft Excel, Google Sheets
Preferred skills
Experience in fast-paced customer service environments
Responsibilities
Handle account concerns for drivers, ensure positive driver experience at the hub, resolve complex safety and brand-impacting cases, analyze case data to identify patterns and risks
Seniority
Mid-level, hands-on IC