Customer Care Manager 🇫🇷
Core
Resolve production tickets and complex account issues for French SME clients via chat, email, and video calls while proactively recommending financial solutions.
Role type
Senior Customer Care Manager (Account Management)
Builds
Financial workspace platform for SMEs
Domain
Fintech / Banking
Deliverable
client delivery
Required skills
French (fluent), English (fluent), end-to-end ticket resolution, account investigation, cross-functional collaboration, CRM workflow optimization, proactive product recommendation
Preferred skills
AI tool fluency, flexible availability for off-hours support
Technologies
CRM systems, internal databases
Responsibilities
Resolve production tickets across chat, email, and video calls; investigate account activity and transaction history; partner with Product and Tech teams to resolve bugs; contribute to internal process improvements like CRM workflows.
Seniority
Mid-Senior, hands-on IC
