Customer Service Manager
Core
Lead the reception team and oversee member account management to deliver exceptional customer service and drive retention KPIs at a fitness studio.
Role type
Customer Service Manager (fitness studio operations)
Builds
Member experiences, retention, and operational standards for a fitness studio
Domain
Fitness & Wellness
Required skills
Team leadership, member account management, conflict resolution, KPI tracking, operational prioritization, marketing support, succession planning
Preferred skills
Results-oriented mindset, problem-solving, proactive attitude, career progression focus
