Client Operations Associate
Core
Primary owner of inbound operations requests, managing client campaigns, coordinating content creators/freelancers, and ensuring smooth project delivery for clients.
Role type
Client Operations Associate (Operations & Project Management)
Builds
Client campaigns and content delivery workflows
Domain
Content creation, localization, and marketing services
Deliverable
product features
Required skills
Inbound request triage, project management, campaign delivery tracking, stakeholder coordination, creative problem-solving, SOP development, process automation, CRM usage
Preferred skills
Marketing tech experience, SaaS experience, agency experience, creative environment experience
Technologies
CRM systems, AI tools, platform tools
Responsibilities
Review, categorize, and route inbound client and freelancer requests; Manage daily intake queues and task allocation; Track milestones, deadlines, and deliverables for client accounts; Facilitate collaboration between clients, account managers, and content creators; Resolve delivery roadblocks and resource constraints; Identify process improvements and update SOPs; Escalate complex enterprise risks to senior team members
