Thredbo Guest Service Outdoor Host Supervisor
Core
Oversee and coordinate daily activities of Outdoor Hosts, manage guest issues, and uphold safety procedures in a dynamic alpine environment.
Role type
Senior IC outdoor operations supervisor
Builds
Guest experiences and safe outdoor operations
Domain
Tourism / Alpine resort operations
Deliverable
client delivery
Required skills
Supervision and team coordination, conflict resolution, safety and emergency procedure management, crowd management, operational planning, hands-on training delivery
Preferred skills
Tourism customer service experience, dynamic environment adaptability
Responsibilities
Prioritize workload and monitor progress of outdoor hosts, manage guest complaints and resolve issues, deliver daily briefs and support staff training, oversee day-to-day outdoor operations and manage crowds
Seniority
Senior, hands-on IC
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