Lead Systems Analyst
Core
Provide senior technical leadership for complex voice communications and telecommunications systems, overseeing design, implementation, validation, deployment, and ongoing performance.
Role type
Senior IC Lead Systems Analyst (Telecommunications/Voice)
Builds
Voice communications solutions, VoIP infrastructure, and network operations systems
Domain
Telecommunications, Voice Networks, Security
Deliverable
production ML models | product features | infrastructure
Required skills
Voice communications systems expertise, Telecommunications engineering, Network operations, Systems analysis, Technical leadership, Troubleshooting, Security risk assessment, Cost estimation, Project execution, Customer support
Preferred skills
Top Secret clearance eligibility, Emerging telecommunications technologies knowledge, Training development
Technologies
VoIP, NOC, Voice recording systems, Specialized voice equipment
Responsibilities
Guide software development personnel and review work products for quality and adherence. Design, implement, validate, install, and deploy voice communications solutions. Monitor and administer specialized voice systems to ensure reliability and performance. Support voice network operations and resolve incidents. Collaborate with security teams and address security threats. Work directly with customers to address service and billing concerns. Present technical recommendations and risks to senior management. Train engineers and customers on system operation.
Seniority
Senior, hands-on IC with leadership responsibilities