End User Support Technician Level 1/2 - Brisbane
Core
Deliver Level 1/2 technical support, troubleshooting end-user issues, and maintaining workplace IT systems in a large enterprise environment.
Role type
Senior IC desktop support engineer
Builds
Stable IT infrastructure and user productivity
Domain
Enterprise IT / Desktop Support
Required skills
Windows 10/11 troubleshooting, hardware/software installation, network connectivity (LAN/Ethernet), ITSM ticketing systems, incident management, user onboarding, asset record maintenance
Preferred skills
Mobile device management, video conferencing equipment support, basic networking
Technologies
Windows 10/11, ServiceNow, LAN, Ethernet
Responsibilities
Troubleshoot hardware, software, and network connectivity issues; Install and configure desktops, laptops, and mobile devices; Manage incidents and service requests via ITSM systems; Support user onboarding and workstation setup; Perform routine maintenance and system upgrades; Maintain IT asset records and documentation.
Seniority
Mid-level, hands-on IC