Customer Service and Sales Support
Core
Handle inbound trade and retail calls to help mechanics and workshops identify solutions, quote repairs, and track jobs for an automotive electronics business that repairs and remanufactures vehicle components.
Role type
Customer Service and Sales Support (Automotive Repair)
Builds
Repair and remanufacturing solutions for modern vehicles
Domain
Automotive electronics and vehicle repair
Deliverable
client delivery
Required skills
automotive repair knowledge, diagnostics, auto electrical work, quoting, CRM management, technical guidance
Preferred skills
mechanic background, service advisor experience, understanding of modern vehicle systems
Responsibilities
Answer trade and retail calls, provide advice and quotes on repair options, support customers with job tracking and warranty queries, liaise with workshop technicians and repair labs, maintain accurate CRM notes
Seniority
Individual Contributor
