Customer Service Coordinator - Salisbury
Core
Coordinate customer service inquiries and support distribution centre operations for beverage brands.
Role type
Customer Service Coordinator
Builds
Customer service interactions and operational support for distribution centre
Domain
FMCG / Beverage Distribution
Deliverable
client delivery
Required skills
Customer service, Logistics coordination, Communication, Microsoft Office, Microsoft Dynamics, Problem solving, Operational compliance
Responsibilities
Respond to customer enquiries across phone, email, live chat and face-to-face channels, Resolve delivery and service enquiries by working collaboratively with warehouse, dispatch and logistics teams, Provide customers with timely updates on deliveries, collections and service requests, Support customer collections, cooler swaps and equipment returns while maintaining accurate records, Assist with stock verification and operational tasks to support day-to-day distribution centre activities, Maintain accurate customer information and documentation across business systems