L2 - Cloud Native Support Engineer
Core
L2 support engineer for Cloud Native managed services, handling operational management, incident response, and troubleshooting for client platforms.
Role type
L2 Cloud Native Support Engineer
Builds
Managed Cloud Native platforms for clients
Domain
Cloud Native / IT Operations
Required skills
Cloud Native platform management, L2 technical support, incident management, troubleshooting, root cause analysis, documentation, escalation management, Linux system administration, scripting (Python/Bash), containerization (Docker/Kubernetes/Podman), infrastructure-as-code (Terraform/Ansible), observability tools, CI/CD pipelines
Preferred skills
Kubernetes/OpenShift/Helm/ArgoCD, GitLab CI, Prometheus/Grafana/Elastic Stack, Kafka, Keycloak, Vault/OpenBao, AI/ML concepts, cybersecurity fundamentals
Technologies
Kubernetes, OpenShift, Helm, ArgoCD, GitLab CI, Prometheus, Grafana, Elastic Stack, Kafka, Keycloak, Vault/OpenBao, Terraform, Ansible, Docker, Podman, Linux, Python, Bash
Responsibilities
Manage L2 support tickets for Cloud Native platforms, analyze alerts and events, troubleshoot environments (Kubernetes, Linux, networking, middleware), perform root cause analysis, collaborate on escalations, update operational documentation, contribute to automation and runbook development
Seniority
Junior to Mid-level, hands-on IC