Customer Success Manager
Core
Hands-on Customer Success Manager championing in-house legal teams using an AI platform to automate legal work and accelerate business access to legal support.
Role type
Customer Success Manager (early-career, hands-on IC)
Builds
AI platform for in-house legal teams
Domain
Legal Tech / Artificial Intelligence
Deliverable
product features
Required skills
customer onboarding, support ticket triage, product adoption driving, customer communication, inbox management, training delivery
Preferred skills
commercial mindset, curiosity about AI and legal tech, ability to simplify technical concepts
Responsibilities
Run enablement process for new customers from kick-off to active use, answer customer support questions and resolve issues, manage shared customer inbox end-to-end, drive product adoption through training and best practices, act as voice of customer to product and commercial teams
Seniority
Early-career, hands-on IC