Enrolment Officer
Core
Manage enrolment processes and customer service for sessional kindergartens and long day care services.
Role type
Enrolment Officer
Builds
Enrolment pipelines and customer service experiences for families
Domain
Early childhood education and care
Deliverable
product features
Required skills
Enrolment process management, Customer Relationship Management (CRM), Customer service, Stakeholder partnership management, Data management, Process improvement
Preferred skills
Communications, Operations, Sessional kindergarten experience, Long day care experience
Responsibilities
Deliver customer service via phone, email, and online platforms; Build partnerships with councils and service leaders; Improve enrolment systems and procedures; Manage customer and enrolment data; Contribute to enrolment reporting and pipeline tracking; Champion feedback and complaints processes.
Seniority
Mid-level, hands-on IC