Pessoa Technical Customer Success Sênior (StackSpot)
Core
Lead technical onboarding, discovery, training, and workshops to drive adoption and accelerate time-to-value for an advanced engineering platform.
Role type
Senior Technical Customer Success Manager (Engineering Platform)
Builds
Scalable playbooks, knowledge resources, adoption metrics, and governance practices for an engineering platform.
Domain
B2B SaaS / Advanced Engineering Platforms / Generative AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical onboarding and platform setup, Generative AI tools and AI agents, Log analysis and metrics interpretation, Technical training facilitation, Executive-level presentations, Technical demonstrations, B2B SaaS implementation experience, Technical communication, Autonomous operation in ambiguity
Preferred skills
DevOps practices, CI/CD, Software engineering platforms, Code generation processes (validation, automation, delivery, observability, governance)
Responsibilities
Lead technical onboarding and platform setup, Conduct technical discovery sessions, Plan and deliver technical training sessions and workshops, Demonstrate technical use cases, Support adoption expansion, Build customer engagement and trust, Define and analyze technical adoption metrics, Act as a bridge between customers and product/engineering teams, Create and improve technical playbooks, Maintain technical knowledge resources, Test and iterate technical processes
Seniority
Senior, hands-on IC
