Service Express Agent
Core
Deliver a wide range of services to guide guests through their entire stay, including processing operational needs, addressing guest requests, and sharing local highlights.
Role type
Frontline guest service agent
Builds
Memorable guest experiences and operational support for hotel guests
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest interaction, operational task execution, local knowledge sharing, policy adherence, physical mobility
Responsibilities
Process check-in and check-out, address guest requests, complete reports, share local area highlights, maintain professional appearance and communication