Customer Support Specialist
Core
First-line technical and account support for TeamViewer's Digital Workplace platform, resolving customer issues via phone, chat, and ticketing.
Role type
Level 1 Customer Support Specialist
Builds
Customer satisfaction and resolution for TeamViewer's SaaS products
Domain
SaaS / Digital Workplace / IT Support
Deliverable
client delivery
Required skills
troubleshooting technical issues, explaining technical concepts, multitasking, analytical problem-solving, adapting to new software, managing phone/chat/ticketing channels
Preferred skills
knowledge of operating systems (Windows, Mac OS X, Linux, iOS, Android), experience with diagnostic tools
Technologies
TeamViewer platform, Windows, Mac OS X, Linux, iOS, Android
Responsibilities
Provide technical and accounting support via phone, chat, and ticketing system; troubleshoot basic technical issues using diagnostic tools; resolve customer issues at first contact; escalate complex cases to Level 2 Support; contribute to internal documentation and knowledge articles; collaborate with teammates, Level 2 Support, Sales, and Retention teams
Seniority
Junior to Mid-level, hands-on IC
