IT Team Lead (APAC / Australia)
Core
Lead IT operations and service delivery for APAC users, managing a small distributed team and handling second/third-line escalations.
Role type
Senior IT Team Lead (Infrastructure & Service Desk)
Builds
End-user support services, infrastructure stability, and security operations for APAC region
Domain
IT Operations / Managed Services / APAC Region
Required skills
Team leadership, incident management, Active Directory administration, Microsoft 365 administration, network equipment administration, security tooling management, SLA management, supplier coordination, disaster recovery testing, asset management
Preferred skills
ManageEngine ServiceDesk Plus, ITIL certification, regional languages
Technologies
Active Directory, Microsoft 365, Teams, ManageEngine ServiceDesk Plus, firewalls, routers, switches, EDR, intrusion detection
Responsibilities
Line-manage one IT Systems Administrator, allocate and prioritize team workload, act as regional major incident coordinator, maintain service desk queue and SLAs, administer servers and network equipment, manage security solutions and compliance, coordinate with regional suppliers
Seniority
Senior, hands-on IC with team leadership
