Associate Director of IT Operations

Sydney, AustraliaFull-time2026-10-01 → 2026-10-12

Hybrid

Core

Lead the evolution of the APAC IT team from a traditional service desk into a high-performing, globally integrated IT operations hub for HelloConnect, YouFoodz, BeCool Logistics, and HelloFresh ANZ.

Role type

Associate Director of IT Operations (APAC)

Builds

A specialized IT Operations framework and a globally integrated IT hub

Domain

IT Operations / Shared Services / BPO

Required skills

Async-first leadership, APAC senior leadership, Philippines & BPO expertise, Executive stakeholder management, Distributed team building, AI adoption, Financial & governance savvy

Preferred skills

Cybersecurity frameworks knowledge, BPO regulatory environment familiarity

Technologies

Jira Service Management (via careerplan.io/jobs/8200853-associate-director-of-it-operations-at-hellofresh)

Responsibilities

Define and execute APAC IT strategy, lead distributed teams across time zones, transform service-desk models, partner with executive stakeholders, drive SLAs and compliance, champion AI innovation, optimize finance and influence global strategy

Seniority

Senior, hands-on IC

About HelloFresh

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Even after celebrating our 10-year anniversary, we continue to see this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The