Guest Service Agent
Core
Frontline hospitality role focused on welcoming guests, managing check-ins/check-outs, and resolving issues to ensure a positive stay.
Role type
Guest Service Agent
Builds
Guest experiences and operational flow at hotel front desk
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, conflict resolution, multi-channel communication, local knowledge, shift flexibility
Preferred skills
Proactive service mindset, polished professional presentation
Responsibilities
Welcome guests and manage check-in/check-out processes, process reservations and special requests via property management systems, act as primary point of contact for guest inquiries and issue resolution, provide personalized recommendations for local attractions and dining
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