Warranty Service Officer
Core
Oversee warranty processes for customers in Australia, ensuring product satisfaction and adherence to warranty specifications while supporting general customer service inquiries.
Role type
Warranty Service Officer
Builds
Customer satisfaction and warranty compliance for plumbing products
Domain
Manufacturing / Plumbing
Deliverable
client delivery
Required skills
Customer service, problem-solving, verbal and written communication, data entry, order entry
Preferred skills
Experience in the plumbing industry, specifically with bathroom products and installations
Technologies
Microsoft Office Suite
Responsibilities
Handle customer inquiries regarding warranty issues via phone, email, and in person; Administer warranty claims, including assessing coverage and problem-solving; Liaise with service agents and plumbers to ensure warranty work is completed; Maintain the warranty database and complete data entry for warranty claims; Provide backup administration for customer service, including order entry; Communicate important developments with key stakeholders; Represent the organisation at trade shows and functions as required.