Branch Customer Service Roles - Adelaide CBD
Core
Customer-facing role in Adelaide CBD branches delivering banking solutions, conducting financial health checks, and processing loan applications for personal and small business customers.
Role type
Retail Banking Specialist (Customer Service)
Builds
Personal banking products and services for individual and small business customers
Domain
Retail Banking
Deliverable
client delivery
Required skills
Financial health assessment, loan application processing, in-branch technology guidance, customer relationship building, proactive outreach, service recovery
Preferred skills
Ability to work independently, collaboration with specialist teams, holistic problem solving
Responsibilities
Conduct Financial Health Checks, process applications for personal loans and credit cards, guide customers on digital banking tools, proactively invite customers for appointments, capture and act on customer feedback
Seniority
Individual Contributor