End User Compute Program Lead
Core
Lead a national end user compute program, managing device lifecycle, deployments, and complex break-fix issues across multiple sites.
Role type
Senior IC program lead (end user compute)
Builds
End user compute services (laptops, desktops, imaging, deployment) for education, government, and commercial clients
Domain
IT Managed Services / Workplace Technology
Deliverable
product features
Required skills
Windows device deployment, hardware repair, Microsoft Intune, Microsoft Autopilot, distributed team leadership, SLA governance, root cause analysis, device imaging standards
Preferred skills
Microsoft Surface certification, modern desktop administration certification
Technologies
Windows, Microsoft Intune, Microsoft Autopilot, Surface devices
Responsibilities
Plan and run device refresh and lifecycle activities across all sites; Resolve complex break-fix issues escalated from the team; Lead the onsite team across Brisbane, Sydney, and Melbourne; Produce SLA, performance, and asset reporting; Mentor and develop Level 1 technicians; Oversee spare parts stock levels and inventory; Perform quality assurance across deployments and repairs
Seniority
Senior, hands-on IC