Customer Activation Manager | AI Spend
Core
Guide customers through technical activation of AI Spend Management and Router, connecting developer/AI admin work with Finance needs to establish repeatable usage workflows.
Role type
Senior IC technical customer success manager (AI spend & routing)
Builds
Implementation playbooks for AI spend visibility and model routing integrations
Domain
Fintech + AI infrastructure
Deliverable
production ML models
Required skills
Technical customer success leadership, API documentation analysis, cross-functional stakeholder alignment, AI provider tradeoff evaluation, troubleshooting integration issues, process building
Preferred skills
AI gateway/routing experience, post-sale implementation at AI-first companies, coding literacy
Technologies
AI providers, API documentation, Router, AI Spend Management
Responsibilities
Lead customer discovery and implementation planning for AI spend and routing; investigate setup issues via API evidence; coordinate with Sales, CS, and Engineering on code-level integrations; guide customers to verified first use and sustained adoption; capture failure patterns for internal playbooks
