Partner Enablement & Continuous Improvement Lead
Core
Design, deliver, and continuously improve onboarding training and communications for external partners in the aged care sector to ensure compliance and high-quality care delivery.
Role type
Senior Partner Enablement & Continuous Improvement Lead
Builds
Training programs, partner communications, and automated digital solutions for the Support at Home partner network
Domain
Aged care / Health services
Deliverable
product features
Required skills
Instructional design, process improvement, stakeholder management, analytical mindset, facilitation, writing and editing, systems proficiency
Preferred skills
Experience in aged care, disability, health, or human services; knowledge of AI and automation tools
Technologies
Microsoft Office (PowerPoint), CRM platforms, webinar tools, content management workflows
Responsibilities
Design and deliver onboarding training for new and existing partners; coordinate training sessions and manage records; develop training materials reflecting current policies; liaise with internal departments to ensure alignment; monitor partner performance and deliver targeted uplift support; plan and facilitate monthly partner webinars; draft and distribute monthly partner EDMs; maintain the Coordinator Resource Page; identify opportunities for process redesign and automation; collaborate with technology teams to implement self-service solutions.
Seniority
Senior, hands-on IC
