Casual Family Support Specialist
Core
First point of contact for families exploring early learning and care, guiding them through enquiry and enrolment via phone, live chat, and email.
Role type
Casual customer service specialist (early education sector)
Builds
Enrolment journey and positive family experience across G8 Education network
Domain
Early childhood education and care
Deliverable
client delivery
Required skills
Customer service, multi-channel communication (phone/chat/email), data entry, system navigation, problem analysis, policy knowledge
Preferred skills
Early childhood education experience, Child Care Subsidy knowledge
Responsibilities
Support families via phone and email to find suitable centres, resolve inquiries and complaints, guide families through enrolment and payment, maintain accurate interaction records, escalate complex enquiries, collaborate with centre teams
Seniority
Casual, operational IC