Telephone Agent
Core
Handle incoming and outgoing calls to resolve issues for parents and providers within the child welfare system.
Role type
Client experience telephone agent
Builds
Resolved client inquiries and documented call data
Domain
Child welfare / Social services
Deliverable
client delivery
Required skills
Call handling, issue resolution, data entry, independent judgment
Responsibilities
Receive calls through Genesys Cloud Application, Make calls to provider/parent to resolve issues, Respond to parent/provider calls, Troubleshoot calls with Supervisors, Data enter calls for research in Work Track, Attend meetings and trainings, Assist with special assignments