Customer Experience Analyst - Melio
Core
Data Analyst supporting Customer Experience and Payment Operations, turning raw data into decisions for business reviews, headcount planning, and performance metrics.
Role type
Data Analyst (Customer Experience & Payment Operations)
Builds
Reporting foundations, forecasting models, and performance dashboards for CX and Payment Ops teams
Domain
Fintech / Customer Experience / Workforce Analytics
Deliverable
dashboards & analysis
Required skills
analytical skills, reporting, forecasting, performance analysis, headcount planning, data visualization, stakeholder management, executive presentation
Preferred skills
Zendesk Explore, Tableau
Technologies
Tableau, Zendesk Explore
Responsibilities
build reporting support for Payment Operations, conduct monthly business reviews, perform quarterly proficiency scoring, develop headcount and workforce planning models, present findings to senior leaders
Seniority
Mid-level, hands-on IC
