Business Operations Analyst
Core
Build the operational intelligence layer behind the payments business by owning dashboards, models, reporting workflows, and AI-enabled tooling to provide leadership visibility into payment performance, margin trends, vendor costs, and operational risk.
Role type
Business Operations Analyst (Payments Analytics)
Builds
Dashboards, KPI frameworks, forecasting models, scenario analyses, and automated reporting workflows.
Domain
Fintech / Decentralized Finance (DeFi) / B2B Payments
Deliverable
dashboards & analysis
Required skills
SQL, BI tools (Looker, Metabase, Tableau, Power BI), business operations, analytics, finance, strategy, payments, fintech, SaaS, translating ambiguous business questions, executive communication, Spanish (professional fluency), English (professional fluency)
Preferred skills
Python, R, scripting, payments concepts (routing, settlement, reconciliation, processor economics, unit economics), LLMs, anomaly detection, workflow automation tools
Technologies
Looker, Metabase, Tableau, Power BI, SQL, Python, R
Responsibilities
Build and maintain dashboards and KPI frameworks covering margin, success rates, vendor costs, routing performance, pricing, and exceptions. Develop forecasting models and scenario analyses around vendor changes, processor decisions, pricing, and operational improvements. Identify recurring reporting and reconciliation tasks that can be automated or templated. Use AI-assisted tools to accelerate analysis, surface anomalies, and generate reliable business insights. Partner with Data Engineering, Finance, Product, and Payments teams to improve data quality and metric definitions. Document methodologies and model logic so insights become repeatable operating infrastructure.
Seniority
Mid-level (2-5 years experience)
