IT Support Technician
Core
Full-time IT Support Technician providing 24/7/365 on-site hardware, network, and AV support for casino gaming operations and facilities.
Role type
Senior IC IT Support Technician
Builds
Casino gaming systems, table game systems, cash-dispensing systems, kiosks, and general IT infrastructure
Domain
Gaming / Hospitality / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS installation and troubleshooting, desktop hardware repair, Active Directory management, network equipment deployment, server maintenance, AV system support, inventory management, crisis response coordination
Preferred skills
Microsoft, Cisco, CompTIA A+, or Network+ certification
Technologies
Active Directory, Cisco, Windows, Office 365, WireShark, Fluke Meter, Altiris, Ghost
Responsibilities
Install, configure, test, monitor, and troubleshoot end-user devices, network hardware, printers, scanners, and presentation systems; analyze, diagnose, and resolve complex IT and hardware issues on site; provide audio/visual support and communicate with third-party AV vendors; train and support end users and staff in equipment operation; maintain accurate inventories of IT and networking equipment; document hardware failures, repairs, installations, and removals; respond promptly to IT support requests received by phone, page, or email; help develop business continuity and disaster recovery plans and respond to crises as needed.
Seniority
Mid-level, hands-on IC