1-Year DBS Direct Contract- Recovery Specialist, Consumer Risk, Risk Management Group
Core
Manage written-off portfolios and recover past-due accounts through customer-focused collection strategies and negotiation.
Role type
Senior IC recovery specialist (consumer risk)
Builds
Recovery outcomes for past-due accounts
Domain
Banking / Consumer Credit Risk
Required skills
portfolio management, customer negotiation, regulatory compliance, data analysis, process optimization, documentation preparation, transaction processing, risk identification, stakeholder collaboration, Agile methodology
Preferred skills
unsecured litigation experience
Responsibilities
Manage written-off portfolios to achieve recovery targets, negotiate sustainable repayment arrangements with customers, review customer profiles and recommend remedial actions, handle customer complaints and disputes, identify and escalate emerging risks, execute operational tasks like preparing reminder letters and processing account transactions, leverage digital tools and analytics to enhance recovery performance.
Seniority
Mid-level, hands-on IC