Senior Officer, Gold Loan Officer, Consumer Banking Group
Core
Handling gold loan customers in the branch, explaining product features, resolving audit and FCU queries, and managing end-to-end loan processing.
Role type
Senior Operations Officer (Gold Loan)
Builds
Gold loan products for consumers
Domain
Consumer Banking / Financial Services
Required skills
Gold loan operations, loan origination system management, audit query resolution, regulatory knowledge, customer relationship management, training management
Preferred skills
Insurance cross-selling, strong interpersonal skills, target orientation
Technologies
Loan Origination System (LOS)
Responsibilities
Handle gold loan customer servicing, explain product features, handle queries, support documentation, manage training agenda for branch staff
Seniority
Mid-Senior, hands-on IC