Officer, Fulfillment & Operation Support
Core
Provide full spectrum of operation support to the Telemarketing Team for Personal Loan and Card Loan, handling loan confirmation, disbursement, and customer surveys.
Role type
Operations support officer (loan fulfillment)
Builds
Loan confirmation and disbursement processes for personal and card loans
Domain
Financial services / Banking
Required skills
Loan product knowledge, customer service, operational compliance, shift work adaptability, written and spoken English, written and spoken Chinese
Preferred skills
Experience in unsecured loan business
Responsibilities
Deliver quality customer service, handle loan confirmation and disbursement accurately, conduct customer surveys for sales monitoring, perform operational duties, comply with internal guidelines and legal requirements, assist in overseeing team performance
Seniority
Junior to Mid-level