Personal Loan Consultant
Core
Empower customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses.
Role type
Loan Sales Specialist
Builds
Personal loans, credit cards, and other financial products for nonprime customers
Domain
Financial Services / Consumer Lending
Deliverable
client delivery
Required skills
Multitasking, empathy, customer relationship management, loan lifecycle management, compliance, multi-channel communication (phone, email, chat), goal orientation
Preferred skills
Sales experience, Collections experience, Customer Service experience, Bilingual (Spanish)
Responsibilities
Manage the life cycle of loans including collections activities, educate customers on optional insurance products, engage with customers through multiple technological channels, present tailored solutions based on customer needs