Assistant Vice President, Channel Management & Experience, Digital
Core
Shape the evolution of DBS Hong Kong's digital channels, platform capabilities, and customer engagement strategies using AI and data to deliver innovative digital banking experiences.
Role type
Senior IC digital channel strategy and product lead
Builds
Internet banking, mobile banking, and future digital touchpoints
Domain
Banking / Digital Channels / AI
Deliverable
product features
Required skills
digital banking strategy, customer experience design, AI application, platform management, behavioral analytics, stakeholder management, business case development, requirements definition, rollout management, performance monitoring
Preferred skills
data analytics, automation, digital innovation
Technologies
AI tools, digital platforms
Responsibilities
Shape and drive the roadmap for digital channel capabilities; Lead initiatives to enhance customer experience and digital adoption; Identify opportunities to leverage AI for business outcomes; Drive strategic channel transformation; Leverage customer insights to inform strategies; Partner with functions to translate objectives into initiatives; Lead initiatives from concept through implementation; Monitor channel performance and drive continuous improvement.
Seniority
Senior, hands-on IC