AVP, L2 Production Support Engineering, Institutional Banking Group Technology, Group Technology
Core
Provide high-quality L2 production support for mission-critical Transaction Banking platforms covering Payments, Cash Management, Trade Finance, Securities, and Fiduciary Services.
Role type
Senior IC production support engineer (transaction banking)
Builds
Transaction Banking platforms (Payments, Cash Management, Trade Finance, Securities, Fiduciary Services)
Domain
Financial services / Transaction Banking
Required skills
Unix/Linux administration, SQL (Oracle, MariaDB), shell scripting, middleware (MQ, WebSphere), observability tools (Geneos, Splunk, Grafana, AppDynamics, Dynatrace), incident/problem/change management, automation (Python, Ansible, Jenkins), CI/CD pipelines, containerization (OpenShift, Kubernetes)
Preferred skills
None stated
Technologies
Geneos, Splunk, Grafana, AppDynamics, Dynatrace, MQ, WebSphere, OpenShift, Kubernetes, Python, Ansible, Jenkins
Responsibilities
Lead management and resolution of production incidents; Drive root cause analysis (RCA) and problem management; Proactively monitor system health and performance; Lead major incident management activities; Coordinate disaster recovery (DR) exercises and resilience testing; Mentor junior engineers
Seniority
Senior, hands-on IC