OFFICER, Specialist, Customer Centre Bank Officer, Customer Service Hub
Core
Handle inbound customer inquiries, resolve issues, and guide customers on digital banking channels within a bank's customer service hub.
Role type
Customer Service Representative
Builds
Customer support and digital adoption for banking products and services
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, problem-solving, digital tool proficiency, regulatory compliance, multi-tasking, shift adaptability
Responsibilities
Handle inbound customer inquiries, provide accurate information on banking products, recommend banking solutions, maintain service quality standards, collaborate on complex issues, support digital adoption
Seniority
Individual Contributor