Senior Officer, Branch Operations & Service Head, Consumer Banking Group
Core
Manage and control all operational functions of a branch to ensure zero errors, coordinate with centralized teams, and maintain high-quality service.
Role type
Senior Branch Operations Manager
Builds
Operational processes and customer service delivery for a consumer banking branch
Domain
Consumer Banking / Retail Banking
Required skills
Branch operations management, regulatory compliance, process improvement, productivity enhancement, cost reduction, team leadership, stakeholder coordination, analytical skills
Preferred skills
MBA, Banking/Finance/Law qualifications
Technologies
Banking software packages
Responsibilities
Manage and control all operational functions of the branch with zero errors, Ensure adequate coordination with centralized operations teams, Ensure timely receipt and submission of regulatory and other reports, Participate in process improvement exercises, Identify areas for productivity enhancement and cost reduction, Initiate team meetings and circulate minutes
Seniority
Senior, supervisory/managerial