Analyst, Operational Risk Management-Surveillance, Consumer Banking Group
Core
Conduct sales surveillance (callback/call monitoring/mystery shopper) to ensure compliance with internal/external policy and regulatory requirements for consumer banking products.
Role type
Operational Risk Analyst (Sales Surveillance)
Builds
Compliance reports and regulatory audit responses for the Consumer Banking Group
Domain
Consumer Banking / Financial Services
Deliverable
dashboards & analysis
Required skills
Sales surveillance execution, regulatory compliance knowledge, report preparation, inspection handling, suspicious transaction investigation support, training material preparation
Preferred skills
Experience in sales surveillance compliance, investigative work, operations, audit, or risk management
Responsibilities
Conduct sales surveillance (callback/call monitoring/mystery shopper), track and report surveillance results, prepare monthly reports, handle inspection matters for regulatory audits, assist with suspicious transaction investigations, conduct regulations/policies training
Seniority
Individual Contributor, entry to mid-level
