Officer, Customer Service Officer, Consumer Banking Group
Core
Deliver personalized service, resolve inquiries, and process transactions for customers at branch touchpoints.
Role type
Customer Service Officer
Builds
Branch service standards and operational excellence
Domain
Consumer Banking
Deliverable
client delivery
Required skills
customer service, problem-solving, multi-tasking, digital tools proficiency, compliance adherence
Responsibilities
Address customer inquiries and resolve issues, process banking transactions accurately, educate customers on digital platforms, identify customer needs and introduce relevant products, adhere to operational risk guidelines and compliance standards, collaborate with team members to achieve service standards
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