Analyst, Application Support, Group Technology
Core
Manage production issues, vendor contracts, and technical support to ensure efficient banking infrastructure and service delivery.
Role type
Application Support Analyst
Builds
Banking operational processes and delivery channels
Domain
Financial Services / IT Operations
Deliverable
client delivery
Required skills
Production issue management, Vendor contract management, Technical support, Project coordination, OS basics (command line, file/server management)
Responsibilities
Manage production issues or support, ensuring timely resolution and effective communication with vendors and stakeholders; Manage vendor contracts and follow up on any issues that arise, ensuring smooth collaboration and service delivery; Lead and manage project tasks, coordinate deliverables, and ensure effective communication with vendors and stakeholders; Provide technical support, including knowledge of OS basics such as command line and file/server management
