Senior Vice President, Customer Experience Team Lead, Consumer Banking Group
Core
Lead strategic initiatives and continuous improvement in the customer experience domain, ensuring closed-loop feedback processes and regulatory compliance for consumer banking.
Role type
Senior leadership customer experience team lead
Builds
Customer experience design programs, service benchmarking initiatives, and strategic journey improvement projects
Domain
Consumer Banking
Deliverable
product features
Required skills
Voice of Customer (VOC) program design, journey improvement strategy, regulatory and audit compliance, cross-functional stakeholder management, team performance management, service benchmarking
Preferred skills
Experience in financial institutions or consultancy firms, strategic project leadership
Responsibilities
Drive VOC closed-loop resolutions, provide domain expertise to strategic initiatives, develop customer experience design and service benchmarking programs, respond to regulatory and audit requirements, support cross-functional insight reviews, manage team performance
Seniority
Senior, hands-on IC with leadership responsibilities
