Team Head, Consumer Banking Transformation Team, CBG COO (SVP)
Core
Lead the Consumer Banking Transformation Team to drive strategic initiatives, operating model development, and process reimagination for DBS Consumer Banking Group's products and services.
Role type
Senior IC transformation leader (SVP level)
Builds
End-to-end phygital operating processes and operating models for consumer banking products and services
Domain
Consumer banking, financial services, process transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
strategic thinking, analytical problem solving, stakeholder management, project management, operating model development, process re-engineering, people management
Preferred skills
wealth sales process experience, consumer banking product management
Technologies
none stated
Responsibilities
Lead the Consumer Banking Transformation Team and act as project lead for CBG COO on strategic initiatives; Manage the design and development of the end-to-end operating model under the phygital model; Lead deep-dive analysis and workshops on "As-is" operating processes to identify pain points and gaps; Drive stakeholders to develop resolutions for process gaps; Lead design and development of end-to-end digital/branch operating processes; Perform people manager role for the team including training, coaching, and internal mobility; Provide advice on operation procedures, manuals, regulatory change gap analysis, and internal audit findings; Lead process reimagination initiatives for business units.
Seniority
Senior, hands-on IC with strategic oversight