Associate, Infrastructure Engineer, Central Operation Office
Core
Deliver Level 2 end-user IT support and day-to-day IT operations for ~2000 users, ensuring stable and secure technology environments.
Role type
Level 2 IT Operations Engineer (End-User Support)
Builds
Stable IT operations, user support services, and workplace technology readiness
Domain
Banking IT Operations / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 OS support, macOS troubleshooting, Microsoft O365 administration, Microsoft Intune basics, Microsoft SCCM, HP/DELL/Lenovo/Apple hardware management, User account management, Group Policy basics, Windows & Mac Software deployment, Device compliance troubleshooting, OS imaging and deployment, Incident/Request/Problem Management, PowerShell fundamentals, Batch scripting basics, Basic Networking
Preferred skills
MFA troubleshooting, Automation of repetitive tasks, Vendor coordination
Responsibilities
Provide Level 2 support for Windows/macOS, laptops, desktops, peripherals and mobile devices; Manage incidents and service requests within SLA; Ensure readiness of meeting rooms, MS Teams/VC, printers, Wi-Fi; Manage IT asset lifecycle activities; Coordinate with Network, Infrastructure, Cybersecurity, Application and Global IT teams; Support new joiner onboarding and office movements; Maintain security, compliance, audit and operational controls
Seniority
Mid-level, hands-on IC