Specialist, Operations, Account Services, Corporate Banking Operations
Core
Manage corporate account services operations including account opening, mandate changes, and customer setup for enterprise banking while ensuring compliance and team coordination.
Role type
Senior operations specialist (corporate banking)
Builds
Corporate banking accounts and enterprise internet banking services
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Account opening and maintenance, regulatory compliance (AML, HKMA, MAS), team supervision, process improvement, UAT support, customer complaint resolution
Preferred skills
Management toolkit usage, system enhancement support, project coordination
Technologies
Account Opening System (AOS), Finacle System, Imaging and Archival Hong Kong System (IAH), Management Tool Kit (MTK)
Responsibilities
Process CIF creation, account opening, and mandate changes; guide team members on compliance and operational procedures; coordinate UAT and system enhancements; manage customer setup for internet enterprise banking; supervise junior staff and resolve escalated issues
Seniority
Senior, hands-on IC with team management duties
