HVAC Service Operations Manager
Core
Lead a truck-based service business to support customer satisfaction, operational excellence, and profitable growth across an assigned territory.
Role type
Senior Operations Manager (Truck-based Service)
Builds
Truck-based HVAC service operations and customer satisfaction plans
Domain
Building services / HVAC / Thermal management
Required skills
Team leadership, business planning, financial management, customer relationship management, recruitment and coaching, operational auditing, strategic planning
Preferred skills
Sales or account management experience, industry networking, technical training in electronic or mechanical systems
Technologies
Microsoft Office, Windows-based environment
Responsibilities
Lead execution of the truck-based service business and maintain delivery systems; Manage branch service business plans, financial plans, revenue forecasts, and gross margin performance; Recruit, hire, coach, and retain service support staff; Build and retain customer relationships through community networking; Audit service operations to improve customer satisfaction; Develop strategic operating plans aligned with sales and account goals.
Seniority
Senior, hands-on IC