Key Account Manager - FM
Core
Own and develop relationships across a portfolio of strategic Facilities Management customers, protecting revenue and identifying growth opportunities in service, projects, and lifecycle replacements.
Role type
Senior Key Account Manager (Facilities Management)
Builds
Long-term customer partnerships and sustainable business growth in the FM sector
Domain
Facilities Management (Hard FM, Technical Services, Energy Efficiency)
Required skills
Account management, Key account management, Business development, Stakeholder management, Contract negotiation, Sales pipeline management, Account planning, Commercial acumen, CRM management, Field-based operations
Preferred skills
FM provider experience, Multi-site estate management, Fire/security/life safety knowledge, Salesforce proficiency, HVAC/BMS/Digital building tech knowledge, Enterprise account management
Responsibilities
Own commercial relationships for strategic FM customers, develop deep understanding of customer estates and objectives, protect and retain existing contracts, grow account revenue through lifecycle projects, create structured account plans, build and manage sales pipelines, lead strategic planning sessions, present commercial solutions to senior stakeholders, collaborate with internal delivery teams, maintain CRM records, partner with Business Development Managers, escalate customer concerns.
Seniority
Senior, hands-on IC