Fire Service Manager
Core
Drive customer satisfaction and manage a team of technicians, sales reps, and administrators to support district service customers across fire alarm, security, sprinkler, and special hazard systems.
Role type
Senior Fire Service Manager (Field Operations)
Builds
Fire protection and security service solutions for commercial and industrial clients
Domain
Building systems / Fire safety / Security services
Required skills
Team leadership, P&L management, Customer relationship management, Sales strategy, Operational planning, Safety compliance, Performance management, Hiring and training, Financial planning, Conflict resolution
Preferred skills
Oracle proficiency, Negotiation skills, Presentation skills
Technologies
MS Office, Oracle
Responsibilities
Supervise field service teams and ensure contractual obligations are fulfilled, Manage departmental P&L including expenses, collections, and inventory, Drive new service sales and revenue growth, Ensure compliance with corporate safety programs and local regulations, Conduct employee evaluations and performance improvement strategies, Resolve customer complaints and enhance client relations
Seniority
Senior, hands-on IC with management responsibilities