Client Resource Coordinator
Core
Coordinate field service schedules for technicians, manage customer service requests, and ensure timely completion of preventative maintenance for building systems.
Role type
Operations coordinator (field service)
Builds
Field service schedules and customer service workflows
Domain
Building systems / Thermal management
Required skills
Scheduling, customer communication, issue resolution, data entry, prioritization
Preferred skills
Previous scheduling experience
Technologies
NxGen
Responsibilities
Receive and schedule customer service calls, coordinate technician schedules, debrief daily activities, manage customer inquiries and escalations, update account information in NxGen, support parts ordering and PO creation, reconcile billing exceptions.
Seniority
Entry-level